Customer Service Advisor - Social Housing Repairs
Meet Our Recruiter
About the Role
Customer Service Advisor - Social Housing Repairs & Maintenance
Full-Time, Permanent position
Based in Billericay
Salary: £26k - £27k
Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you!
We are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Billericay.
For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.
Planner / Scheduler Responsibilities:
- Managing calls on system
- Managing operatives diaries
- General administration
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPI's
- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to completion
- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external supply companies
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.
If you are interested please apply online now.
