Senior Operations Manager - Repairs & Maintenance
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About the Role
Senior Operations Manager - Social Housing Repairs & Maintenance
London
£Highly Competitive Salary and Benefits Package
We are working with a leading Social Housing contractor to recruit an experienced and proven Senior Operations Manager to join their team in London, leading on a portfolio of repairs contracts.
The Senior Operations Manager will be responsible for overseeing teams delivering reactive maintenance and voids contracts for housing associations, ALMOs, and local councils, ensuring teams achieve targets relating to KPI's and SLA's, Health & Safety, and first-time fix.
We are looking for a competent Operational Lead with solid experience working on social housing maintenance contracts with P&L responsibility. You will be an effective leader with the ability to develop a highly talented and motivated team, whilst building strong relationships with internal and external stakeholders.
Senior Operations Manager Responsibilities:
- Recruit and lead a management team delivering reactive maintenance and voids contracts ensuring delivery teams and contractors achieve high quality, value for money service.
- Ensure delivery teams are compliant and works are delivered on time, within budget, and meet agreed key performance indicator targets.
- Ensure the delivery team effectively delivers work through a comprehensive quality assurance system including contract administration and proactive budget monitoring
- Business technical lead including consulting with business development and bids teams, client competitive dialogue, and bid presentations
- Talent retention & development through leadership & advocacy of staff engagement programmes
Senior Operations Manager Experience:
- Understanding of strategic and operational processes within social housing property services contracts
- Experience working at a strategic level, developing and implementing continuous improvement
- Ability to set and measure targets
- Strong IT skills
- Strong management skills and the ability to motivate a team at all levels
- Ability to be innovative and creative to resolve complex issues
Senior Operations Manager Salary & Benefits
You will be working for a modern, forward-thinking business; that believes the strengths, skills, and personalities of its people are the key to the group's success. This is a permanent, full-time role for which you will receive a highly competitive salary along with the long-term opportunity for career progression.
